Terms and Conditions

Last Updated: March 13, 2025

These Terms and Conditions ("Terms") constitute a legally binding agreement between Lilcrumbs Private Limited ("Lilcrumbs," "Company," "we," "our," or "us"), a company incorporated under the Companies Act, 2013, and any person accessing or using our website at lilcrumbs.in ("Website") or purchasing our products and services (collectively referred to as "User," "Customer," "you," or "your").

By accessing our Website, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

"Account" means a registered account with Lilcrumbs that may be required for certain features of the Website.

"Content" means all information, text, images, data, links, software, or other material accessible through the Website, whether created by us or provided by third parties.

"Order" means a request to purchase products from Lilcrumbs.

"Products" means any baked goods, food items, merchandise, or other items offered for sale by Lilcrumbs.

"Services" means all services offered by Lilcrumbs, including but not limited to the Website, customer service, and delivery services.

You must be at least 15 years of age or the age of majority in your jurisdiction (whichever is greater) to use our Website and services. By using our Website and services, you represent and warrant that you meet this requirement.

Certain features of our Website may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your account password confidential
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

When using our Website and services, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Use our Website for any unauthorized or illegal purpose
• Transmit any harmful code, such as viruses or malware
• Interfere with the proper functioning of the Website
• Engage in scraping, data mining, or data harvesting
• Attempt to gain unauthorized access to any portion of the Website
• Create multiple accounts for fraudulent or abusive purposes
• Engage in any activity that could disable, overburden, or impair the Website
• Post false, misleading, or defamatory content
• Harass, abuse, or harm another person or entity
• Promote discrimination, bigotry, racism, hatred, or harm against any group or individual

We make every effort to display our products as accurately as possible. However, we do not guarantee that product images, descriptions, or prices on our Website are accurate, complete, reliable, current, or error-free.

• All prices are in Indian Rupees (INR) unless otherwise specified
• Prices are subject to change without notice
• We reserve the right to correct any pricing errors
• Payment must be made in full at the time of placing an order
• We accept UPI only
• You represent and warrant that you have the legal right to use any payment method provided

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to:

• Product availability
• Errors in product description or pricing
• Suspicion of fraudulent activity
• Inability to verify your payment information

An order is confirmed only when we send you an order confirmation via email. The order confirmation represents our acceptance of your order and forms a binding contract between you and Lilcrumbs.

PLEASE READ THIS SECTION CAREFULLY

Once an order has been confirmed, it CANNOT be canceled under any circumstances. By placing an order, you acknowledge and accept that:

• No cancellations will be accepted after order confirmation
• No refunds will be provided for cancellation requests
• No exceptions will be made to this policy

PLEASE READ THIS SECTION CAREFULLY

Due to the perishable nature of our products:

• We do not accept returns of any products under any circumstances
• No refunds, exchanges, or store credits will be issued for returned items
• No exceptions will be made to this policy

• We deliver within Bangalore, Karnataka, India only
• Delivery times are estimates and not guarantees
• You are responsible for providing accurate delivery information
• We are not liable for delays or failures in delivery due to incorrect information or circumstances beyond our control
• A signature may be required upon delivery
• If no one is available to receive the delivery, we may leave the order in a safe place or return it to our premises at our discretion, with no refund provided

All content on our Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Lilcrumbs or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for its intended purpose of browsing, ordering products, and using its features.

You may not:

• Modify, reproduce, duplicate, copy, or distribute any part of our Website without our prior written consent
• Use our trademarks, logos, or trade names without our prior written consent
• Remove any copyright, trademark, or other proprietary notices from any content
• Use our Website or content for any commercial purpose without our prior written consent
• Create derivative works based on our Website or content

If you post, upload, or submit any content on our Website (such as reviews, comments, or feedback), you are solely responsible for such content and its legality, reliability, and appropriateness.

By posting content on our Website, you grant Lilcrumbs a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, translate, distribute, and display such content in any media formats and through any media channels.

You agree not to post content that:

• Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy
• Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights
• Contains viruses, corrupted files, or any other similar software that may damage the operation of our or another's computer
• Advertises or promotes any goods or services without our prior written consent
• Impersonates any person or entity, or falsely states or otherwise misrepresents your affiliation with a person or entity

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

• The Website will function uninterrupted, secure, or available at any particular time or location
• Any errors or defects will be corrected
• The Website is free of viruses or other harmful components
• The results of using the Website will meet your requirements

• We make reasonable efforts to accurately display the colors and images of our products, but we cannot guarantee that your computer's display will accurately reflect the actual appearance of products
• Natural variations in ingredients may cause slight differences in taste, texture, or appearance from what is displayed
• While we take precautions in preparing our products, we cannot guarantee they are free from allergens

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LILCRUMBS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the Website or Services
• Any conduct or content of any third party on the Website
• Any content obtained from the Website
• Unauthorized access, use, or alteration of your transmissions or content
• Any other matter relating to the Website or Services

IN ANY CASE, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO LILCRUMBS DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

You agree to defend, indemnify, and hold harmless Lilcrumbs, its directors, employees, partners, agents, suppliers, and affiliates, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Website and Services
• Your violation of any term of these Terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your content caused damage to a third party

This defense and indemnification obligation will survive these Terms and your use of the Website and Services.

We may terminate or suspend your account and bar access to the Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

You may terminate these Terms by ceasing to use the Website and, if applicable, deleting your account.

Upon termination, your right to use the Website will immediately cease. If you wish to terminate your account, you may simply discontinue using the Website or delete your account if such option is available.

All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiations.

If such negotiations do not resolve the dispute within thirty (30) days, then either party may submit the dispute to the competent courts in Bangalore, Karnataka, India, which shall have exclusive jurisdiction.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Services or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Website and Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Website and Services.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in effect.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Lilcrumbs.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lilcrumbs regarding your use of the Website and Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter of these Terms.

If you have any questions about these Terms, please contact us at:

• Email: dhritia04@lilcrumbs.in
• Phone: +91 9611676618
• Website: lilcrumbs.in