Last Updated: March 13, 2025

Lilcrumbs Private Limited ("Lilcrumbs," "Company," "we," "our," or "us"), a company incorporated under the Companies Act, 2013, with its registered office at Bangalore, Karnataka, India, is committed to the protection of personal information provided by its users, customers, and visitors (collectively referred to as "Users" or "you").

This Privacy Policy ("Policy") is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws of India.

This comprehensive Policy details our practices regarding the collection, use, disclosure, transfer, retention, and protection of your personal information when you:

• Visit our website at lilcrumbs.in ("Website")
• Place orders through our Website or at our physical premises
• Contact our customer service
• Subscribe to our newsletter
• Participate in surveys, contests, or promotions
• Otherwise interact with us

By accessing or using our services, you expressly consent to the collection, use, disclosure, and processing of your personal information as described in this Policy. If you do not agree with the terms of this Policy, please do not access or use our services.

We collect personal information that you voluntarily provide to us, which may include but is not limited to:

a) Identity Information:

• Full name
• Date of birth
• Gender
• Photographs (if provided)
• Government-issued identification details (for age verification or delivery purposes)

b) Contact Information:

• Email address
• Mobile or telephone number
• Billing and shipping addresses
• Communication preferences

c) Financial Information:

• Payment card details
• Bank account information
• Transaction history

d) Account Information:

• Login credentials
• Password
• User preferences
• Order history

e) Customer Relationship Information:

• Inquiries and feedback
• Participation in surveys or contests
• Dietary preferences or restrictions
• Special occasion information
• Gift orders and preferences

When you visit our Website, our servers automatically collect certain information, including:

a) Device Information:

• Device type
• Operating system
• Browser type and version
• Device identifiers

b) Usage Data:

• IP address
• Access dates and times
• Pages viewed
• Time spent on each page
• Referring and exit pages
• Click-stream data

c) Location Information:

• Approximate location based on IP address
• Precise location (with your permission)

We utilize various technologies to collect and store information when you visit our Website, including:

a) Cookies: Small text files placed on your device to identify your browser and device.

b) Web Beacons: Small electronic files used to track your actions on our Website.

c) Pixels: Small images that allow us to track user activities.

d) Local Storage: Data stored locally on your device.

Our cookies may be:

• Session Cookies: Temporary cookies that expire when you close your browser.
• Persistent Cookies: Cookies that remain on your device until deleted or expired.
• First-Party Cookies: Cookies set by our Website.
• Third-Party Cookies: Cookies set by our partners and service providers.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our Website.

We process your personal information for legitimate business purposes, including but not limited to:

• Processing and fulfilling orders
• Managing your account
• Enabling secure payment processing
• Facilitating delivery of products
• Providing customer support

• Improving our products and services
• Analyzing usage patterns and trends
• Maintaining and enhancing our Website
• Processing payments and refunds
• Managing our relationship with you

• Responding to your inquiries
• Sending order confirmations and updates
• Providing important notices and alerts
• Delivering promotional material (if opted-in)
• Seeking feedback on our services

• Verifying your identity
• Detecting and preventing fraud
• Maintaining appropriate business records
• Complying with legal obligations
• Enforcing our terms and conditions

We collect and process your personal information based on the following legal grounds:

Processing necessary for the performance of our contract with you, such as processing your order and delivery.

Processing necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms.

Processing necessary to comply with applicable laws and regulations.

Processing based on your specific, informed, unambiguous consent, which you may withdraw at any time.

We may disclose your personal information to:

Third-party service providers who perform services on our behalf, such as:

• Payment processors
• Delivery and logistics partners
• Customer service providers
• Marketing and analytics services
• IT and cloud service providers
• Professional advisors (legal, accounting)

Strategic partners who offer complementary services, with your consent.

Disclosures required by law, court order, or government regulation.

In connection with a corporate merger, consolidation, restructuring, sale of assets, or other corporate change.

Other third parties with your explicit consent.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Specific retention periods depend on:

• The nature of the information
• Legal, tax, and accounting requirements
• Industry standards
• Ongoing business needs

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Physical security measures
• Regular backup procedures
• Incident response plans

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your personal information may be transferred to and processed in countries other than India, where our servers, service providers, or partners are located. In such cases, we ensure that:

• The transfer is to a country that provides an adequate level of protection or is otherwise permissible under applicable law
• Appropriate safeguards are in place, such as standard contractual clauses or binding corporate rules
• The transfer is necessary for the performance of a contract between you and us or for pre-contractual measures
• You have given your explicit consent to the transfer

Subject to applicable law, you may have the following rights regarding your personal information:

The right to obtain confirmation of whether we process your personal information and to access such information.

The right to request correction of inaccurate personal information.

The right to request erasure of your personal information in certain circumstances.

The right to request restriction of processing of your personal information.

The right to receive your personal information in a structured, commonly used, and machine-readable format.

The right to object to the processing of your personal information based on legitimate interests.

The right not to be subject to decisions based solely on automated processing that produce legal effects.

The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in Section 13. We may need to verify your identity before fulfilling your request and may charge a reasonable fee where permitted by law.

We may send you marketing communications if you have:

• Requested information from us
• Purchased goods or services from us
• Provided us with your details when registering for a promotion
• Opted in to receive marketing communications

You can opt out of receiving marketing communications at any time by:

• Following the unsubscribe links in our emails
• Contacting us directly using the details in Section 13
• Adjusting your preferences in your account settings

Even if you opt out of marketing communications, we may still contact you regarding your orders, account, or important service updates.

Our services are not directed to individuals under the age of 18 years. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from an individual under 18 years of age without parental consent, we will take steps to delete such information promptly.

Our Website may contain links to third-party websites, products, or services. This Privacy Policy applies only to our Website and services. We are not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Policy will be effective as of the "Last Updated" date at the top of this Policy. We will notify you of any material changes by:

• Posting a notice on our Website
• Sending an email to the address associated with your account
• Other appropriate means

Your continued use of our services after the effective date of the updated Policy constitutes your acceptance of the changes.

• Lilcrumbs.in . Bangalore, Karnataka, India 
• Email: dhritia04@gmail.com
• Phone: +91 9611676618
• Website: lilcrumbs.in

This Privacy Policy shall be governed by and construed in accordance with the laws of India. The courts in Bangalore, Karnataka, India shall have exclusive jurisdiction over any disputes arising out of or related to this Privacy Policy or our processing of your personal information.

By using our services, you consent to the jurisdiction and venue of such courts.

ACCEPTANCE OF THIS POLICY

By using our Website and services, you signify your acceptance of this Privacy Policy. If you do not agree to this Policy, please do not use our Website or services. Your continued use of our Website and services following the posting of changes to this Policy will be deemed your acceptance of those changes.